to quote someone else: Steven Case (dealing with complainers)

"Ask yourself this: How would you react if the complainer were one of your students?"

taken from Help! I'm a Frustrated Youth Worker by Steven Case

This quote/question really struck me as a great mental filter for youth workers. We all have complainers in the church and we all deal with complaints weekly. How do you respond?

It is also good to remember this truth:

"It's important to remember not to take criticism personally. People will complain no matter who sits in the youth minister's office. It's not about you."

also taken from Help! I'm a Frustrated Youth Worker by Steven Case